Payment Policy

At Heitz, we want checkout to feel as calm and effortless as the lighting we offer. This page explains how payments work, which methods we accept, and how your details are kept secure.

Accepted payment methods

We accept the following at checkout:

Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club

Digital wallets & express checkout

  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

All available options are shown on the checkout page. If a method isn’t listed there, we’re unable to accept it at this time.

Currency

Prices are displayed in US Dollars ($) and British Pounds (£). You can choose your region and currency using the selector on our website, and you’ll be charged in the currency shown at checkout. If you pay with a card issued in another currency, your bank or card provider sets the exchange rate and may apply their own conversion fee — this is outside our control.

Secure, encrypted checkout

Your security matters to us. Payments are processed through trusted, PCI-DSS-compliant payment providers over an encrypted (SSL) connection. Heitz never sees or stores your full card number — sensitive payment details are handled directly by our secure payment processors.

When you’re charged

Payment is taken in full at the time you place your order. Once your payment is confirmed, you’ll receive an order confirmation by email. Your order then moves into processing (usually 1–3 business days) before it ships with full tracking.

Pricing & taxes

All prices are listed in your selected currency. Any applicable taxes, duties, or fees are calculated and shown at checkout before you confirm your order, so there are no surprises. We reserve the right to correct any pricing errors and will always contact you before processing an affected order.

Payment issues & declined transactions

If your payment is declined, it’s usually due to one of the following:

  • Incorrect card number, expiry date, or security code (CVV)
  • Insufficient funds
  • Your bank flagging the transaction for security
  • Billing details that don’t match your card

Please double-check your details and try again, or use an alternative payment method. If the issue continues, contact your bank or card provider first, then reach out to us and we’ll be glad to help.

Fraud prevention

To protect our customers, orders may be reviewed for security and verification before processing. In rare cases we may contact you to confirm details. This helps keep every Heitz purchase safe and secure.

Need help?

If you have any questions about payments or your order, our team is always happy to help.

HEITZ LLC
30 N Gould St, Ste R, Sheridan, Wyoming, 82801, USA
Email: support@heitz.shop
Phone: +1 (917) 341-2265
Hours: Monday–Friday, 09:00–17:00 (EST)
We aim to respond within 12–24 hours.