Terms of service

These Terms of Service (“Terms”) govern your access to and use of the HEITZ website and the purchase of products from heitz.shop.

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

If you do not agree to these Terms, please do not use our website or services.

1. General Information

This website is operated by HEITZ LLC. Throughout the site, the terms “we,” “us,” and “our” refer to HEITZ.

HEITZ is an independent e-commerce brand specializing in automotive safety products.

These Terms apply to all users of the website, including visitors, customers, and contributors of content.

2. Business Details

Business Name: HEITZ LLC
Business Address: 30 N Gould St. Ste R
Sheridan, Wyoming, 82801
USA
Email: support@heitz.shop
Phone: +1 (917) 341-2265
Opening hours: Monday to Friday, 09:00-17:00 (EST)
Response time: 12-24 hours

3. Eligibility and Use of the Website

By using this website, you confirm that you are at least 18 years old or the age of majority in your state.

You agree not to use our website or products for any unlawful purpose or in violation of any applicable laws or regulations.

We may suspend or terminate access to our services if these Terms are violated.

4. Prices and Payment

All prices displayed on our website are shown in U.S. Dollars (USD).

Any applicable taxes and shipping fees will be clearly displayed at checkout before you complete your purchase.

Payment is charged at the time your order is placed and confirmed.

You agree to provide accurate and complete billing and payment information.

We may cancel or refuse any order if fraud, unauthorized transactions, or pricing errors are suspected.

Payment is charged at the time your order is confirmed.

You agree to provide accurate, complete, and up-to-date billing and payment information.

We reserve the right to cancel or refuse any order where fraud, unauthorized transactions, or pricing errors are suspected.

5. Orders and Contract Formation

All orders placed through our website are subject to acceptance and availability.

A legally binding contract is formed only when your order has been accepted and confirmed by us via email.

We reserve the right to refuse or cancel any order for any legitimate reason, including suspected fraud, pricing errors, or product availability issues.

6. Orders and Delivery

Orders are processed within 1–3 business days unless otherwise stated.

Estimated delivery times and shipping conditions are outlined in our Shipping Policy.

You are responsible for providing accurate delivery information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by you.

7. Returns and Refunds

We offer a 30-day return policy from the date you receive your order.

To initiate a return, please contact us at support@heitz.shop .

Items must be unused, in original packaging, and in resellable condition.

Return shipping costs are the responsibility of the customer unless otherwise stated.

Refunds are processed within 14 days after returned items are received and inspected.

Some items may be excluded from returns. Please refer to our Returns & Refunds Policy for full details.

8. Warranty and Complaints

If a product is defective, damaged, or not as described, please contact us at support@heitz.shop with details and supporting evidence (photos or videos where applicable).

Depending on the situation, we may offer a repair, replacement, or refund in accordance with applicable consumer laws.

This warranty does not cover damage caused by misuse, accidents, improper handling, or normal wear and tear.

We aim to respond to all complaints within a reasonable timeframe and work towards a fair resolution.

9. Accuracy of Information

We make reasonable efforts to ensure that all information on our website is accurate and up to date.

However, we do not guarantee that product descriptions, images, pricing, or other content are error-free, complete, or current.

We may correct errors, inaccuracies, or omissions at any time without prior notice.

10. Website Availability

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

Access to the website may be temporarily restricted for maintenance, updates, or technical reasons.

11. Third-Party Tools and Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party services.

Your use of third-party services is at your own risk.

12. User Responsibilities

You agree to:

Provide accurate and complete personal, billing, and delivery information
Use payment methods that you are authorized to use
Refrain from fraudulent activity, abuse, or misuse of the website
Not interfere with the security, functionality, or operation of the website

13. Intellectual Property

All content on this website, including text, images, graphics, logos, and design, is the property of HEITZ and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

Nothing in these Terms limits or excludes your statutory consumer rights.

To the fullest extent permitted by law, HEITZ shall not be liable for any indirect, incidental, or consequential damages.

Our liability is limited to damages caused by intent or gross negligence, unless otherwise required by law.

15. Force Majeure

We are not liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, war, pandemics, government actions, supply chain disruptions, or technical failures.

16. Termination

We may suspend or terminate access to our website or services if you violate these Terms or engage in unlawful or harmful activity.

17. Governing Law and Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the State of Wyoming, United States.

Any disputes shall be resolved in accordance with applicable U.S. laws.

We encourage you to contact us first at support@heitz.shop to resolve any disputes amicably.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and HEITZ regarding your use of the website and services.

20. Changes to These Terms

We may update or modify these Terms at any time.

Changes will be posted on this page, and continued use of the website constitutes acceptance of those changes.

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