Shipping & Delivery

At HEITZ, we are committed to delivering your order reliably, safely, and with complete transparency. This policy outlines our shipping process, delivery timelines, costs, and how we handle delivery-related issues.

1. Shipping Destinations

We currently ship to customers in the United States (USA) and the United Kingdom (UK).

2. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders placed before 17:00 (EST) are typically processed the same day
  • Orders placed after this time will be processed on the following business day
  • Orders are processed Monday to Friday, excluding public holidays

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and courier details.

3. Fulfilment Locations

Depending on stock availability, your order may be fulfilled and dispatched from one of our international fulfilment centres. We work with global logistics partners to get your order to you as efficiently as possible.

4. Shipping Costs

We offer free tracked shipping on all orders.

All delivery costs are already included in the product price. There are no additional shipping charges at checkout, unless clearly stated otherwise.

5. Delivery Times

We offer delivery to customers in both the United States (USA) and the United Kingdom (UK).

  • United States (USA)
    Processing time: 1–3 business days
    Shipping (transit) time: 7–12 business days
    Estimated total delivery time: 8–15 business days

Most orders arrive within this timeframe. However, in rare cases, delivery may take up to 15 business days due to factors such as courier delays or high-demand periods.

  • United Kingdom (UK)
    Processing time: 1–3 business days
    Shipping (transit) time: 5–7 business days
    Estimated total delivery time: 5–10 business days

Most UK orders are delivered within this timeframe.

Please Note
All delivery times are estimates and are not guaranteed. Delays may occur due to external factors such as customs processing, courier delays, or peak demand periods.

6. Carrier Services

Deliveries within the United States (USA) are handled by USPS, UPS, DHL, or equivalent trusted carriers.

Deliveries within the United Kingdom (UK) are handled by Royal Mail or equivalent trusted couriers (such as Evri (Hermes), Yodel, or Relay), once the shipment arrives in the UK.

All shipments include full tracking from dispatch to delivery, allowing you to monitor your order every step of the way.

7. Tracking Your Order

  • A tracking number will be provided via email once your order is dispatched
  • You can track your order at any time using our Track Order page
  • Please allow up to 24 hours for tracking updates to appear after dispatch

8. Order Cancellations

All orders placed on our website may be canceled before they are shipped. If you contact us on time, we will refund the full payment to your payment procedure.

9. Delays and Delivery Issues

Delivery time may experience delays due to unexpected situations, like customs inspection, severe weather, strikes, etc. Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address details.

If your order is delayed beyond the estimated delivery timeframe, or if you experience any delivery issues, please contact our support team and we will assist you as quickly as possible.

10. Missing or Lost Packages

If your order has not arrived within 14 business days after the estimated delivery window, please contact us at:

Email: support@heitz.shop

Once the courier confirms a package as lost, you may choose between a replacement or a full refund to your original payment method.

11. Contact Information

Business Name: HEITZ LLC
Business Address: 30 N Gould St. Ste R
Sheridan, Wyoming, 82801
USA
Email: support@heitz.shop
Phone: +1 (917) 341-2265
Opening hours: Monday to Friday, 09:00-17:00 (EST)
Response time: 12-24 hours