Shipping policy
At HEITZ, we are committed to delivering your order reliably, safely, and with complete transparency. This policy outlines our shipping process, delivery timelines, costs, and how we handle delivery-related issues.
1. Shipping Locations
We currently ship to customers in the United States (USA) and the United Kingdom (UK).
All orders are fulfilled through our international warehouse network (primarily based in Asia) and shipped to the USA using fully tracked, expedited delivery services.
2. Order Processing
- Orders are processed within 1–3 business days after payment confirmation
- Orders placed before 17:00 (EST) are typically processed the same or next business day
- Orders placed after this time will be processed on the following business day
- Orders are processed Monday to Friday, excluding public holidays
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and courier details.
3. Shipping Costs
We offer free tracked shipping on all orders.
All delivery costs are already included in the product price. There are no additional shipping charges at checkout, unless clearly stated otherwise.
4. Delivery Times
We offer delivery to customers in both the United States (USA) and the United Kingdom (UK).
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United States (USA)
Processing time: 1–3 business days
Shipping (transit) time: 7–12 business days
Estimated total delivery time: 8–15 business days
Most orders arrive within this timeframe. However, in rare cases, delivery may take up to 15 business days due to factors such as courier delays or high-demand periods.
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United Kingdom (UK)
Processing time: 1–3 business days
Shipping (transit) time: 5–7 business days
Estimated total delivery time: 5–10 business days
Most UK orders are delivered within this timeframe.
Please Note
All delivery times are estimates and are not guaranteed. Delays may occur due to external factors such as customs processing, courier delays, or peak demand periods.
5. Carrier Services
Deliveries within the United States (USA) are handled by USPS, UPS, DHL, or equivalent trusted carriers.
Deliveries within the United Kingdom (UK) are handled by Royal Mail or equivalent trusted couriers (such as Evri (Hermes), Yodel, or Relay), once the shipment arrives in the UK.
All shipments include full tracking from dispatch to delivery, allowing you to monitor your order every step of the way.
6. Tracking Your Order
- A tracking number will be provided via email once your order is dispatched
- You can track your order at any time using our Track Order page
- Please allow up to 24 hours for tracking updates to appear after dispatch
7. Delays, Customs, and Delivery Issues
All prices include applicable taxes where required.
United States (USA)
For orders shipped within the United States, no additional customs duties or import charges are typically required.
United Kingdom (UK)
In most cases, no additional charges are due upon delivery. However, depending on UK customs regulations, some orders may be subject to import duties or taxes. These charges, if applicable, are the responsibility of the customer.
Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address details.
If your order is delayed beyond the estimated delivery timeframe, or if you experience any delivery issues, please contact our support team and we will assist you as quickly as possible.
8. Missing or Lost Packages
If your order has not arrived within 14 business days after the estimated delivery window, please contact us at:
Email: support@heitz.shop
Once the courier confirms a package as lost, you may choose between a replacement or a full refund to your original payment method.
9. Contact Information
Business Name: HEITZ LLC
Business Address: 30 N Gould St. Ste R
Sheridan, Wyoming, 82801
USA
Email: support@heitz.shop
Phone: +1 (917) 341-2265
Opening hours: Monday to Friday, 09:00-17:00 (EST)
Response time: 12-24 hours