Heitz is a design-led lighting brand built on one simple belief: light should do more than brighten a room — it should bring warmth, balance, and calm into everyday spaces. Inspired by Scandinavian simplicity and Japandi balance, we curate every piece against the same standard — clean form, honest materials, and a soft, considered glow — choosing only lighting we'd happily live with ourselves.

We'd rather offer one light that's right than ten that are loud — pieces that feel timeless, intentional, and at home for years to come. Discover our full story.

We are based in the United States and currently serve customers across the USA, UK and Australia. As we continue to grow, we’re looking forward to expanding into more regions soon.

Our collections are selected with a clear design direction — clean forms, soft glow, natural warmth, and pieces that feel easy to live with. Before anything joins our collection, we experience it ourselves — testing the light and living with each piece — so we only offer lighting we'd genuinely choose for our own homes. The goal is to enhance a room without overpowering it.

Our style is inspired by Scandinavian simplicity and Japandi balance — minimal forms, warm materials, calm spaces, and intentional design choices that feel timeless rather than trend-focused.

Yes. Our lighting is selected for everyday spaces such as living rooms, dining areas, bedrooms, kitchens, bathrooms, and quiet corners of the home. Each piece is chosen to support both function and atmosphere. If you'd like help choosing the right piece for a specific space, our support team is always happy to offer personalized guidance — just reach out.

Your order ships directly from our makers and fulfilment partners overseas, sent straight to your door. Shipping from the source lets us keep both our quality and our prices honest, without unnecessary middle steps. Every order is fully tracked, so you can follow your piece the whole way.

Orders are usually processed within 1–3 business days. Before anything ships, each piece goes through a careful quality check to make sure it reaches you in perfect condition. Once your order is prepared and shipped, you'll receive a confirmation email with your tracking details.

You’ll receive your tracking number by email as soon as your order has been shipped. You can follow your delivery at any time on our Track Order page — please allow up to 24 hours for tracking updates to appear after dispatch.

We offer free tracked shipping to the United States, the United Kingdom and Australia.

USA: 8–15 business days
UK: 5–10 business days
Australia: 8–15 business days

Delivery times may vary slightly depending on your location and local courier conditions.

We currently serve customers in the USA, UK and Australia. We’re looking forward to expanding into more regions soon as we continue to grow.

We offer a 30-day return policy — you can request a return within 30 days of receiving your order. Items must be unused, in their original condition, and returned with the original packaging and accessories.

For change-of-mind returns, return shipping costs are the customer’s responsibility, and original shipping costs are non-refundable. If your item arrives damaged, faulty, or incorrect, we cover return shipping. Find more information here.

To start a return, email us at support@heitz.shop with your order number, the reason for your return, and photos or videos where applicable. Our support team will review your request and provide return instructions and the return address if eligible.

All returns must be sent using a trackable shipping service. Once your return is received and inspected, refunds are processed within 14 days to your original payment method — or as store credit if you prefer.

Gift cards, and items that have been used, installed, damaged, or altered by the customer, are not eligible for return. Items should also be returned with their original packaging.

If you're unsure, contact us and we'll be happy to help.

We do not offer direct exchanges at this time.

If you would like a different item, you can return your original purchase for a refund or store credit, then place a new order for the piece that better suits your space.

For help with this process, please contact us at support@heitz.shop, and our team will guide you through the next steps.

Yes. Every product includes a 1-year warranty covering manufacturing defects. If your item has a fault caused by the manufacturing process, please contact us with your order details and photos of the issue, and we’ll help with a suitable solution.

The warranty does not cover damage caused by incorrect installation, misuse, accidental damage, normal wear and tear, or changes made to the product after purchase. For full details, see our 1-Year Warranty page.