Every Heitz light is chosen with care and made to last. To stand behind that, each piece is covered by our 1-year warranty against genuine manufacturing defects — so the calm a light brings to your home is something you can trust for years, not weeks.

This warranty applies to every Heitz order, including past purchases, for 12 months from the date of delivery.

What the warranty covers

Our warranty protects against manufacturing faults that affect how a light works under normal home use, including:

• Electrical component failure under normal residential use
• Internal wiring or driver defects
• LED malfunction or premature failure
• Power-related faults caused by manufacturing issues
• Structural faults that affect safe operation
• Faults present at delivery but noticed later

Coverage runs for 12 months from the date of delivery and applies to indoor residential installations, unless a product page states otherwise.

How to make a claim

If something isn’t right, we’re here to help. To start a claim, contact our support team:

Email: support@heitz.shop
Or reach us through our Contact page.

Please include your order number, a short description of the issue, and clear photos or a video where possible. We aim to respond within 12–24 hours.

What’s covered, in short

This warranty covers faults arising from how a product was made — not from how it was installed, used, or handled after delivery.

What the warranty doesn’t cover

The warranty does not apply to issues caused by:

• Installation errors, wiring mistakes, or incorrect voltage
• Accidental damage, impact, or breakage
• External factors such as moisture, humidity, or power surges
• Normal wear, ageing, or natural changes to materials over time
• Improper cleaning or care
• Modifications, alterations, or repairs by an unauthorised third party
• Commercial, rental, or high-traffic use

What we’ll need from you

So we can assess a claim fairly and quickly, please provide:

• Proof of purchase or your order number
• A clear video showing the issue while the light is powered on
• Clear photos of the installation and wiring
• Confirmation that the correct voltage was used

Incomplete submissions can’t be assessed, so the more you can share, the faster we can help.

How we put it right

How we resolve an approved claim depends on when the defect is reported:

• Within the first 30 days of delivery, your claim is handled under our standard returns process — which may include a replacement, store credit, or refund where applicable.
• After 30 days, and up to 12 months from delivery, we’ll provide a replacement part or an identical item.
• Replacement shipping is covered once per order.

The warranty is non-transferable and applies to the original purchaser only.

Customers in Australia: the section below sets out rights that apply in addition to, and in some cases instead of, the resolutions described here.

Australian customers — your rights under the Australian Consumer Law

This warranty is a warranty against defects given by HEITZ LLC. It sits in addition to — and does not limit, exclude or replace — the rights and remedies you have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure is a major failure, the choice of remedy is yours, not ours: you may ask for a refund or a replacement, and you may do so at any point within the period a consumer guarantee applies — which may be longer than the 12 months of this warranty, depending on the product and how it is used.

Warranty details required by law

• Who gives this warranty: HEITZ LLC, 30 N Gould St. Ste R, Sheridan, Wyoming, 82801, USA. Email support@heitz.shop. Phone +1 (917) 341-2265.
• How long it lasts: 12 months from the date your order is delivered.
• What we will do: where a claim is approved, we will repair the goods, supply a replacement part, replace the goods, or refund the purchase price. Within the first 30 days of delivery this is handled under our standard returns process. Where the failure is a major failure, you choose between a refund and a replacement.
• What you need to do to claim: email support@heitz.shop with your order number, a description of the fault, and clear photos or a video showing the issue.
• Who pays the cost of claiming: HEITZ bears the expense of a valid warranty claim, including return postage and the shipping of any replacement. You bear only the cost of gathering the evidence we ask for (photos or video).

Australian Consumer Law guarantees apply to goods bought by consumers in Australia regardless of where the seller is located. Nothing on this page excludes, restricts or modifies them.

Before you install

Our lighting is shipped directly from our international fulfilment partners and does not carry the Australian Regulatory Compliance Mark (RCM). Australian mains supply is nominally 230V / 50Hz. Please check the voltage range stated on the product page before ordering, and have hardwired fittings installed by a licensed electrician. Damage caused by installation at an incorrect voltage is not covered by this warranty.

Contact us

For any questions or claims about your order, our team is happy to help:

HEITZ LLC
30 N Gould St. Ste R, Sheridan, Wyoming, 82801, USA
Email: support@heitz.shop
Phone: +1 (917) 341-2265
Opening hours: Monday to Friday, 09:00–17:00 (EST) — that is 23:00–07:00 AEST the following day
Response time: 12–24 hours