The Right Light Changes Everything

Calm, considered lighting that quietly shapes how your home feels.

Explore Now

Free Tracked Shipping

Quality Checked

USA, UK & AU Delivery

Secure Checkout

Responsive Support

Built On Light, Calm And Intention

Our Story

Built On Light, Calm And Intention

Heitz Living began with a simple idea — the right light changes how a home feels. Inspired by Scandinavian and Japandi design, we curate pendant, wall and outdoor lighting with clean lines and warm, honest light, so every space feels calm and considered.

Covered By Our 1-year Warranty

Our Promise

Covered By Our 1-year Warranty

Every Heitz light is chosen with care and made to last. Each piece is covered by our 1-year warranty against manufacturing defects — electrical components, wiring and LED faults included — for 12 months from the day your order arrives.

If something is not right, our team will put it right with a repair, replacement or refund.

Designed To Last, Chosen With Care

Sustainability

Designed To Last, Chosen With Care

Guided by Scandinavian and Japandi principles, we choose durable, responsibly sourced materials and timeless designs that reduce the need for frequent replacements — with energy-saving LED comfort built in.

Learn More

The Heitz Edit — 01 / 04

Explore All Lighting

Lighting Help

Frequently Asked Questions

Quick answers about ordering from Heitz — shipping, returns, warranty and what makes our lighting different.

How long does shipping take?

We offer free tracked shipping to the United States, the United Kingdom and Australia.

USA: 8–15 business days
UK: 5–10 business days
Australia: 8–15 business days

Delivery times may vary slightly depending on your location and local courier conditions.

What's your return policy?

We offer a 30-day return policy — you can request a return within 30 days of receiving your order. Items must be unused, in their original condition, and returned with the original packaging and accessories.

For change-of-mind returns, return shipping costs are the customer’s responsibility, and original shipping costs are non-refundable. If your item arrives damaged, faulty, or incorrect, we cover return shipping. Find more information here.

Do your products include a warranty?

Yes. Every product includes a 1-year warranty covering manufacturing defects. If your item has a fault caused by the manufacturing process, please contact us with your order details and photos of the issue, and we’ll help with a suitable solution.

The warranty does not cover damage caused by incorrect installation, misuse, accidental damage, normal wear and tear, or changes made to the product after purchase. For full details, see our 1-Year Warranty page.

Where do you ship from?

Your order ships directly from our makers and fulfilment partners overseas, sent straight to your door. Shipping from the source lets us keep both our quality and our prices honest, without unnecessary middle steps. Every order is fully tracked, so you can follow your piece the whole way.

What makes your lighting different?

Our collections are selected with a clear design direction — clean forms, soft glow, natural warmth, and pieces that feel easy to live with. Before anything joins our collection, we experience it ourselves — testing the light and living with each piece — so we only offer lighting we'd genuinely choose for our own homes. The goal is to enhance a room without overpowering it.

When will I get my tracking number?

You’ll receive your tracking number by email as soon as your order has been shipped. You can follow your delivery at any time on our Track Order page — please allow up to 24 hours for tracking updates to appear after dispatch.

The Heitz Promise

Free Tracked Shipping

Complimentary tracked delivery on every order.

30-Day Returns

Shop confidently with our hassle-free return window.

Secure Checkout

Shop safely with encrypted, trusted payment processing.

Personal Support

Friendly assistance before and after your purchase.